Terms and Conditions
Terms and Conditions of Sale
Welcome to Bee my Gift. By using our website and making purchases, you agree to the following terms and conditions.
1. General Information
Bee my Gift is an online store for gifts and home goods, based in Portugal. All prices shown include VAT at the current legal rate.
2. Orders
When placing an order: • You will receive a confirmation email with order details • The order is only processed after payment confirmation • We reserve the right to refuse or cancel orders in exceptional cases
3. Prices and Payment
Prices shown on the website are in euros (€) and include VAT. We accept the following payment methods: • Credit/debit card • MB Way • Bank transfer
4. Shipping and Deliveries
We ship to mainland Portugal and the islands. Delivery times vary by location: • Mainland Portugal: 2-5 business days • Islands: 5-10 business days
Shipping costs are calculated at checkout.
5. Right of Return
In accordance with Portuguese law, you have the right to return products within 14 days of receipt, without needing to provide a reason. Conditions: • Products must be in original, unused condition • Original packaging intact • Return costs are borne by the customer
6. Warranties
All products have a 2-year legal warranty for manufacturing defects, in accordance with Portuguese law.
7. Liability
Bee my Gift is not responsible for: • Delivery delays caused by carriers • Damage caused by improper use of products • Temporary unavailability of the website
8. Intellectual Property
All website content (texts, images, logos) is the property of Bee my Gift and is protected by copyright.
9. Changes to Terms
We reserve the right to change these terms and conditions at any time. Changes become effective upon publication on the website.
10. Applicable Law
These terms and conditions are governed by Portuguese law.
Last updated: March 2026
Page: Dispute Resolution
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Alternative Dispute Resolution
Bee my Gift is committed to resolving any conflict in a friendly and effective manner. In accordance with Portuguese law, we provide information on alternative consumer dispute resolution.
1. Amicable Resolution
In case of dissatisfaction or a complaint, please contact us first through our contact form. We will make every effort to resolve the situation quickly and satisfactorily.
2. Alternative Dispute Resolution Entities
If it is not possible to resolve the conflict directly, you can resort to an Alternative Consumer Dispute Resolution Entity:
Lisbon Consumer Conflict Arbitration Centre Address: Rua dos Douradores, 116, 2.º - 3.º, 1100-207 Lisboa Phone: 21 880 70 30 Email: info@centroarbitragemlisboa.pt Website: www.centroarbitragemlisboa.pt
Porto Consumer Conflict Arbitration Centre Address: Rua Damiao de Goes, 31, Loja 6, 4050-225 Porto Phone: 22 550 83 49 Email: info@cicap.pt Website: www.cicap.pt
Algarve Consumer Information and Arbitration Centre Address: Edifício Nádia, Loja AB, Urbanização Mira-Jardim, 8200-417 Albufeira Phone: 28 958 31 35 Email: info@consumoalgarve.pt Website: www.consumoalgarve.pt
3. European Online Dispute Resolution Platform
For online purchases, you can also use the European Online Dispute Resolution Platform, available at:
4. Complaints Book
You also have access to the Electronic Complaints Book, available through our dedicated page.
Last updated: March 2026