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Alternative Dispute Resolution

Alternative Dispute Resolution

Bee my Gift is committed to resolving any conflict in a friendly and effective manner. In accordance with Portuguese law, we provide information on alternative consumer dispute resolution.

1. Amicable Resolution

In case of dissatisfaction or complaint, please contact us first using our contact form. We will make every effort to resolve the situation quickly and satisfactorily.

2. Alternative Dispute Resolution Entities

If it is not possible to resolve the conflict directly, you may resort to a Consumer Alternative Dispute Resolution Entity:

Lisbon Consumer Conflict Arbitration Centre Address: Rua dos Douradores, 116, 2.º - 3.º, 1100-207 Lisbon Telephone: 21 880 70 30 Email: info@centroarbitragemlisboa.pt Website: www.centroarbitragemlisboa.pt

Porto Consumer Conflict Arbitration Centre Address: Rua Damiao de Goes, 31, Loja 6, 4050-225 Porto Telephone: 22 550 83 49 Email: info@cicap.pt Website: www.cicap.pt

Algarve Consumer Information and Arbitration Centre Address: Edifício Nádia, Loja AB, Urbanização Mira-Jardim, 8200-417 Albufeira Telephone: 28 958 31 35 Email: info@consumoalgarve.pt Website: www.consumoalgarve.pt

3. European Online Dispute Resolution Platform

For online purchases, you can also use the European Online Dispute Resolution Platform, available at: https://ec.europa.eu/consumers/odr

4. Complaints Book

You also have access to the Electronic Complaints Book, available on our dedicated page.

Last updated: March 2026