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Online Complaints Book

Bee my Gift provides an Online Complaints Book, in accordance with Portuguese law. You can submit your complaint quickly and securely.

How to Submit a Complaint

To submit a complaint, you can use one of the following options:

1. Online Complaints Book (Electronic)

Access the official Online Complaints Book portal directly:

Access the Complaints Book

2. Direct Contact

Before submitting a formal complaint, we encourage you to contact us directly. Many situations can be resolved quickly and amicably through our contact form.

Company Information

To fill in the Complaints Book, you may need the following information:

• Company name: Bee my Gift
• Activity: E-commerce of gifts and home goods
• Website: www.beemygift.com

What Happens After the Complaint?

After submitting a complaint in the Online Complaints Book:

1. You will receive proof of the complaint
2. The complaint is automatically sent to the complained entity (Bee my Gift)
3. The complaint is also sent to the competent supervisory bodies
4. We have 15 business days to respond to your complaint

Consumer Rights

As a consumer, you have the right to:

• Submit complaints free of charge
• Receive a response within the legal timeframe
• Resort to alternative dispute resolution entities
• File a complaint with the competent authorities

Consumer Support Entities

Consumer Portal: www.consumidor.gov.pt
DECO - Consumer Defense: www.deco.proteste.pt

Last updated: March 2026